Fiditalia
Application Management in outsourcing
After having carried out, in 1998, the migration of the information system from Mainframe to IBM AS400, Sior continued to assist Fiditalia with the presence, at its headquarters, of its own expert personnel who provided wide-ranging IT support, in the various areas of the consumer credit sector, personal loans, salary-backed loans, leasing, etc.
Since October 2012, a Technical Competence Center has been set up at the SIOR headquarters in Varese, made up of a team of highly experienced Functional Analysts and Technical Analysts (programmers) who, full time, guarantee the remote Application Management service to the Fiditalia Client.
This service includes the following activities:
User Support, which includes assistance on the use of the system's operational
functionalities, in response to requests submitted by users. This support is
provided to approximately 200 users located in the Milan office and to approximately 300 users of the FIDITALIA
branches
Corrective Maintenance, which includes the activity of correcting system malfunctions reported by users
Monitoring of the most critical batch procedures, based on reports produced by the Fiditalia application area and periodic data extraction activities on request
Nighttime Availability for the resolution of blocking anomalies in evening procedures
at the end of the month
The Rationalization and Standardization of development and production environments, in order to eliminate overlaps and redundancies between the different modules that make up the customer's Information System and facilitate maintenance activities
Drafting of adequate documentation in order to guarantee the absolute sharing of knowledge on procedures and operational workflows
Evolutionary Maintenance which includes development activities for the continuous improvement of applications, according to the plans defined with the Client's IT managers
The development of new projects, defined and planned with the Client's IT managers
Proactive Maintenance, which carries out assessment phases with the aim of identifying
and proposing new evolutionary scenarios to the customer to improve and adapt the functionality of the
procedures to the customer's needs